Frequently Asked Questions (FAQ)

General

Community Guidelines

Log in / Sign in Problems

General

What is Coolspotters?

Coolspotters is a new way to discover the products being used by your favorite celebrities – in their real lives, and in movies and television.

We all see great stuff being worn and used by our favorite celebrities – in magazines, TV, and movies – but there’s never been an easy way to find out exactly what the great stuff is! So, we built one.

Today’s trends for clothes, shoes, sunglasses, cell phones, cars (and just about everything else) start with the world’s true trend-setters – celebrities. And usually, by the time something cool trickles down to the rest of us…it’s not cool anymore. It’s yesterday. It’s over. It’s so last season.

Until now, the only glimpse you’d get into the product choices of your favorite actor, athlete, musician, or other public figure was from a page or two in a magazine, an unsearchable blog, or some side feature on a celebrity website. Coolspotters makes it super easy to discover the products used by your favorite celebrities. And that is just the beginning. [Top]

Is Coolspotters free?

Yes, absolutely! Creating a profile on Coolspotters and using all of our features is free and easy. We intend to keep it that way forever. [Top]

Does Coolspotters have an age limit?

Yes. Our service is available to persons above the age of 13. Check out our Terms of Service for more information about this and much more. [Top]

How can I contact Coolspotters with problems, suggestions, or comments?

You can send us your feedback by clicking the "Feedback" link on the bottom of each page. You can report a problem, leave a suggestion, or just drop us a comment. We will reply to you shortly. We value your input and ideas - let us know how we can make Coolspotters better! [Top]

I don’t want to get any spam. Do you share my email address with anyone else?

We hate spam, too. We don't share email addresses with anyone. The only mail you will get from Coolspotters will come directly from us. And you’ll be able to opt out of communications from us at any time. [Top]

Community Guidelines

Being a Coolspotter is fun and it's a privilege

We're glad you're a member of Coolspotters, but this is a site for everyone. So it's up to you to play nice. We ask that all members keep an eye out for anyone abusing this privilege. Please play by our simple guidelines and we'll all be one happy family. Those who don't will be suspended from the site. [Top]

Please be nice, no foul language, etc.

There are a lot of people on the site. Most of them are really nice people who have no interest in reading foul language. We're not asking you to be saints, but please respect others. Everyone here is intelligent and creative enough to make their point without getting nasty. For clarity's sake - no swearing, no discriminatory remarks, no inflammatory remarks, and no being abusive to other members. You can have your account suspended if you're caught doing this. [Top]

Please respect Community Moderators

Community moderators are acting on behalf of Coolspotters. They help us keep the site clean - with the highest quality and most accurate content. Your profiles or spots might get re-categorized, re-named, or even removed. If this happens, don't stress about it. The goal is to have the best quality content. If you think a moderator or another user removed or edited something for no good reason, send us a note and we'll look into it right away. (By the way, if you want to become a community moderator yourself, let us know -- we'd love the help). [Top]

Don't post spam

Don't post spam. We take spam and abuse seriously and will suspend users or computers that persist in vandalism or other disruptive acts. We pledge to be as open and transparent about this as we can. You can always moderate content you believe is spam or irrelevant. Also, please don't include your email address in any posts (to protect yourself from getting spam). [Top]

Log in / Sign in Problems

I'm having trouble registering

Make sure you have filled in all the required fields on our registration page. Please double check the following:

  • Username: Your Username should be 3-40 characters. Letters, numbers, underscores ( _ ), hyphens (-), periods (.), and spaces are allowed. All other characters are restricted.
  • Password: Needs to be 4-40 characters.
  • Email address: You need to have a valid email address (email@yourdomain.com)

If you try registering and you see a message that says your email address is already registered, then click here: Forgot Password. We'll email you a link you can follow to reset your password. Or you can create a new account. [Top]

I forgot my Coolspotters Username and/or password

We don't keep your passwords for security reasons, so you'll have to reset it. On the login page, click "Forgot Password" and enter the email address you used to register. We'll send you an email containing your username and a link for changing your password. (If you use Hotmail or other web-based email and don't see our email, please check your bulk or junk email folders (if it's in there, please mark us as a safe sender so it doesn't happen again!). Once you reset your password, you should be all set.

If you have forgotten your password and no longer have access to the email address you originally registered with, you will need to create a new account. [Top]

How do I change my password?

Log in and and go to your User Page (click the icon or username on the top right of any page on Coolspotters.com). On your User Page, in the left column, under your Toolbox, click the "Edit my User Page" link. Then click "Password". Enter your current password. Then enter your new password, verify your new password, and click "Save". It will be updated immediately. [Top]

How do I change my email address?

It's not possible to change your email address or your Coolspotters Username at this time.

How can I delete my account?

In order to delete your account, please send an email to support@coolspotters.com. Please let us know why you are leaving, and we’ll cancel your account. But we hope it never comes to that. [Top]